Background Reading: 4-G: Warranty and 4-H: Expired Warranty Predicament
Tips:
-Ask if they have their own dedicated parts & service department with certified full-time technicians on staff.
-Ask for a more detailed document explaining the warranty and read the fine print, not just the bullet points.
-Ask the parts and service department (not the salesperson) what the protocol/procedure is when there’s a problem, because you won’t be dealing with the salesperson anymore once the sale is complete.
-Check out the manufacturer’s website to see how easy it is to contact them for customer service
-Ask who to call once the warranty expires. They might say “we’ll still fix it, at a cost”, but the truth is that although they might assume that to be true, they probably don’t actually know for sure, as they have nothing to do with the parts & service end of things. Besides, you’ll likely never see them again, since they probably won’t be working there anymore by the time it becomes an issue.
Hot Tubs Galore
19238 96 Avenue, Unit 111
Surrey, BC V4N 4C1
Behind the Tim Hortons